GUARANTEE: Our guarantee to you...If for ANY reason you are unhappy with the products you received, please send them back within 30 days of purchase for a full refund, NO questions asked! It is our way of assuring you that we guarantee you'll enjoy our products.

And if you do not, then we will do everything to make your business experience with TC Bauer Company the most enjoyable. We are proud of the fact that... · We do not charge a restocking fee · You have up to 30 days to return merchandise ·

Returns within our policy are not questioned for any reason. When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and complaints and assists us in developing better products. When returning items you have three available options. You may exchange it for something else · You may ask for a TC Bauer Company store credit redeemable on your next order · You may ask for a refund to your credit card.

PLEASE NOTE We are unable to accept returns for international orders, custom blended orders, or materials that have been mixed or blended together with other ingredients. Due to the nature of Essential Oils, Massage oils, Natural Perfumes, etc. we are unable to accept returns and still guarantee purity of product to our customers. All sales of oils and medicinal blends are final.

All shipping charges incurred for returning merchandise to TC Bauer Company is the sole responsibility of the customer, unless it is the error of TC Bauer Company. For questions concerning returns please contact us at 773-583-4850 or at shipping@tcbauerco.com

SHIPPING:

We currently offer the following choices of shipping:

 

FEDEX Ground Residential

UPS 2nd Day Air

UPS Three Day Select

USPS - Priority and Parcel

International

Expedited Shipping: We also offer the expedited UPS services of one business day, two business days and three business days, guaranteed services. Requests for an expedited service is handled the same business day provided the order is received before noon (MST, or 2:00pm EST). Orders received after noon will be processed the next business day. The rates on these expedited services are based on the weight of the order and standard shipping rates do not apply. The cost for these services will be verified on the second page of the check out form, before the credit card number is entered or charged. UPS packages can be tracked; please call our office (1-773-583-4850) and any member of our Call Center will be happy to track your UPS package for you.

International Shipping: We ship internationally, to most countries. We ship all international packages by the United States Postal Service. Shipping charges shown on the website are available within the continental United States only. You will be emailed, within one business day, a confirmation of the actual shipping charges. You will not be charged until the shipping charge has been confirmed by you.

Alaska, Hawaii & Puerto Rico: For our customers in Alaska, Hawaii and Puerto Rico, please inquire with us regarding shipping rates, as they tend to vary.

All refunds and credit for cancelled orders will be issued within 2 business days by check or credit card.