GUARANTEE: Our guarantee to you...If for ANY reason you are unhappy with the products you received, please send them back within 14 days of purchase for a full refund, NO questions asked! It is our way of assuring you that we guarantee you'll enjoy our products.
And if you do not, then we will do everything to make your business experience with TC Bauer Company the most enjoyable. We are proud of the fact that you have up to 14 days to return merchandise. There is a 15% Restocking Fee for all returned items.
Returns within our policy are not questioned for any reason. When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and complaints and assists us in developing better products. When returning items you have three available options:
PLEASE NOTE We are unable to accept returns for international orders, custom blended orders, or materials that have been mixed or blended together with other ingredients. Due to the nature of Essential Oils, Massage oils, Natural Perfumes, etc. we are unable to accept returns and still guarantee purity of product to our customers. All sales of oils and medicinal blends are final.
All shipping charges incurred for returning merchandise to TC Bauer Company is the sole responsibility of the customer, unless it is the error of TC Bauer Company. For questions concerning returns please contact us at 773-583-4850 or at email@example.com
To our customers in Alaska, Hawaii & Puerto Rico: Please inquire with us regarding shipping rates, as they tend to vary.
Requests for expedited shipping services are handled the same business day, provided the order is received before noon (CST). Orders received after noon will be processed the next business day. The rates on these expedited services are based on weight of the order; standard shipping rates do not apply. The cost for these services will be verified on the second page of the checkout form, before your credit card number is entered or charged. We always provide you with tracking numbers, so you can easily locate your shipments!
We ship internationally, to most countries via the United States Postal Service. Shipping charges shown on the website are available within the continental United States only. You will be emailed - within one business day - a confirmation of your actual international shipping charges. Your credit card will not be charged until you have confirmed your shipping costs.
Due to increased restrictions by the Federal Aviation Association (FAA), we are not able to ship Class 3 flammable or combustible substances through USPS Priority Mail. These products include all Essential Oils, Extracts, Bitters, Elixirs, Tonics and Syrups.
Expedited shipping orders will include a natural material. This will be 100% pure corn gluten (a very pure natural absorbant obtained from US corn) or Vermiculite. Vermiculite is a volcanic ash based product is included with all oil or alcohol products to ensure if a package were to be damaged in transit the liquid would be absorbed. If at any time you would like a MSDS for this material, please contact us at customer service. We are open Monday through Friday from 9 a.m. to 5 p.m. Central Standard time; we can be reached by phone at 773-583-4850 or by email at firstname.lastname@example.org.
Prior to charging your credit card, we will change the shipping method from USPS to either FedEx or UPS. If you have selected USPS to a PO Box, Canada, APO/FPO, Alaska, Hawaii, Puerto Rico or Guam address, the *HM* item(s) will be removed from your order.
Thank you in advance for your understanding and our most sincere apologies for any inconvenience this may cause you.
For questions concerning returns, please Contact Us or call us at 773-583-4850.
All refunds and credits for cancelled orders will be issued within 2 business days by check or credit card.
We appreciate your business! Please let us know when you have questions, concerns or complaints. Our main concern is the satisfaction of our customers.